Community Marketing 101

Posted by · February 24, 2017 7:37 am

Marketing in an online community is one of the most effective ways to garner brand loyalty. But before you begin, it’s important to approach community interactions the right way. Act too aggressively and you risk leaving a bad taste with users. Neglect to post interesting and relevant content, and users will go elsewhere for information. Here at Experts Exchange, we’ve learned a thing or two about how to engage with users and communities, and we can help you get started with community interaction so you begin to draw in users today who will come back tomorrow.

1. Don’t Pitch, Participate

People contribute to online communities in order to share information, network, research, and learn. Most people are members of a community because they’re passionate about certain topics. Nobody wants to get hit with a hard sell when they’re browsing their community of choice, so take off your marketing hat and really participate in the conversations that are happening.

2. Contribute Like an Expert

As part of your content marketing strategy, begin publishing educational articles to online communities. Providing tips and how-to examples not only highlight your company’s expertise, but help you reach your target audience in their natural environment. Publish educational pieces that are informative and helpful rather than laced with marketing jargon.

3. Be Accessible

Participating in online communities means you have the chance to engage with your customers on a platform built for conversation. Focus on the customer and their needs by communicating with authenticity. Show you are human and not a marketing bot by helping them find solutions.

4. Turn Influencers into Ambassadors

Word of mouth is one of the most powerful marketing tools out there. Discover the respected, positive influencers within a community, engage with them to establish a relationship, and make them feel like a part of the team. This process of interaction organically creates brand ambassadors.

5. Use Community Advertising in a Fresh Way

Find and use advertising opportunities that cross-promote educational and thought-leadership content. Make these placements more about the content than making a sale. You’ll experience significantly higher engagement with educational information that keeps viewers on-site, compared to standard sales pitches that send viewers off-site.

6. Be consistent

By publishing and participating consistently, not only will your clout within the community grow, but your understanding of your own target audience will grow as well. Getting consistent feedback from current and potential customers is worthwhile, so listen, engage, and adapt.

For an in-depth overview of our recommendations, check out our advanced Community Marketing 101 white paper here!